We will only use the information that we collect about you lawfully (in accordance with the new General Data Protection Regulations 2018). Under the terms of the GDPR legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you.
Who we are
We are Salvas Learning and Consultancy Limited. We are also known as the data controller. We are a Learning and Training provider and Consultancy, providing (among other things) Conflict management training, Personal safety training, Physical intervention skills training,Survival skills training for Terror attacks,Active shooter events, Criminal attacks and we also sell a range of Emergency Grab bags to the public and organisations via our RunHideSurvive ™ website. The Salvas Learning and the Run Hide Survive ™ websites are owned by us and hosted by KP Creative who are our website designers. Should you wish to access any of the information that we store about you, or wish to request we remove the data entirely, please simply email us (via the details below).
Collection of Information from our Clients
In order to fulfil your order (for example – for booking training), we need to know certain personal information collected at time of order.
We may collect and process the following data about you:-
- Information that you provide by filing in forms on our website (or via those on the partner websites we make use of);
- Information provided at the time of registering to use our website, subscribing to our service, posting material or requesting further services;
- Correspondence from you and your responses to any research surveys sent to you by us;
- Details of transactions you carry out through our site and of the fulfilment of your orders; and
- details of your visits to our site including but not limited to traffic data, location data, and other communication data, whether this is required for our own billing purposes or not.
It is our policy that this information is private and confidential. Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information the personal information you provide to us (where required) is stored in a secure location, and is accessible only by designated staff. We will use it only for the purposes for which you provide the information under this privacy statement.
We will not sell, rent or trade to third parties any personal information you provide to us, and we will only store it for as long as is necessary to continue providing the required service(s) to you.
Security Best Practice
Our website uses SSL to help protect (and encrypt) any data sent between your browser and the site (submitted forms etc), and as a company we have achieved the Government approved “Cyber Essentials” compliance, certificate Number QCGE 977. We are also fully insured with public/product liability, employee liability, and professional indemnity insurance.
Keeping you informed
We would like to tell you by e-mail or other electronic means about our news, products and services which we believe would be of interest to you. If you do not want us to do this, simply do not check this option during the order process, or email us at any time and request removal. Please note that by choosing not to opt-in means that we will not be able to tell you about additional benefits and services available to our customers.
Computer Tracking and ‘Cookies’
In addition to cookies, our website also makes use of ‘tracking code’ (often called beacons, or pixels) from organisations such as Google Analytics, and Twitter. Google Analytics allows us to better understand traffic patterns and user behaviour while on our website, and the social media pixels allow us to share our news and services with you on these 3rd party platforms. None of the data collected through cookies, analytics, or social media pixels allows us to identify you as an individual (we don’t “see” any personal data about you, other than things like your IP address), and with regard things likeTwitter etc, you can opt out of such tracking within Twitters privacy settings, and won’t impact you at all if you’re not actually a Twitter user.
For more information on cookies, please click: www.allaboutcookies.org
Partner Websites and Data Collection/Storage
In order to provide some of our key services, we utilise the services of trusted partner websites and cloud based systems.
Our websites are built using a third party service called wordpress.com We use WordPress.com, to publish our blogs, WordPress is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, click: Automattic’s privacy notice.
Todoist – Task management
Freshbooks Cloud Accounting System
We use Freshbooks for our business accounting, specifically to invoice our customers for training and consultancy services that we have supplied to them under contract.
HMRC require businesses to keep company financial records for at least 6 years from the end of the last financial year, so if you’ve been a paying customer over that time frame, then we’ll likely hold data about you on Freshbookjs which was required to invoice you for the goods/services supplied.
While legally we cannot delete this data, we can make changes to the contact details etc where it is inaccurate. If you’d like to see what data we hold, or you think we should update the accuracy of it, please just contact us at any time.
We believe the data held on the Freshbooks systems to be safe, secure, and only available to Salvas Learning Ltd for the purposes listed above. For more information, click here: Freshbooks and GDPR Compliance.
Eventbrite Booking System
We use Eventbrite to manage bookings for most of our commercial workshops. As well as collecting the required data from attendees, Eventbrite also handles the associated credit card payments. Salvas Learning are not privy to the payment details (only gaining access to attendee name, phone, email, and booking information). Typically we only keep your data on the Eventbrite systems for 3-4 months following the event booked, and thereafter delete it in full (although you may chose to maintain an actual Eventbrite account directly with them).
In preparation for GDPR we’ve simplified things. We’ve cleaned up the data, deleted old (unused) subscribers, merged subscriber lists (into 1 simple list) re-requested opt-in consent from those who hadn’t already explicitly given it, and reduced the information we collect (and store) to essentially just a name (optional) and email address.
If you have previously given your consent to receive such emails, you can chose to opt-out (or change your preferences) at any time by clicking the relevant links included in all marketing emails sent to you.
Giving your consent
It is important that you read and understand these statements. By ordering any of our products or services, a binding agreement between yourself (and/or your business) and Salvas Learning Ltd will be created such that we can use your information in this way.
We warrant that we will not disclose your information or personal details to any other third party without your approval other than is set out elsewhere in this privacy statement
We will not send you any unsolicited commercial e-mail unless you have given your prior consent. We will seek to act in the best interest of our customers, and will not abuse our position of data controller for any commercial gain.
Should you wish to contact us regarding this privacy statement please contact us using the contact details set out at the bottom of this webpage. For the purposes of complying with GDPR, please note that our Managing Director Michael Greville is our appointed Data Protection Officer (DPO), and can also be reached directly via the contact details below.
Have we done something wrong?
If you think there is a problem with the way we have handled your data then be aware you have the right to raise a complaint to the ICO (Information Commissioner’s Office). We’d be grateful if you spoke to us about the issue first, but if you’d prefer to go direct to the ICO, click: https://ico.org.uk/.
Thank you for your trust.
What people say about SALVAS
“Having identified that 77% of our Operatives had experienced verbal abuse at the hands of South West Scotland’s drivers, and 17% had experienced actual physical abuse, it was important that we equipped them with the correct training to identify potential conflict at the earliest of stages, to understand it and properly manage such issues. This training has already helped many of our workers and we will look to have all of our customer-facing teams trained to such similar high standards.”
"Tailored to our needs and rated as the best they’ve ever had by many of our City Wardens."
‘Was well executed, thoroughly fascinating and helpful, and has helped taught me the proper way to deal with people. It has also gotten me thinking about my own body language so that I present myself to colleagues and customers in a more approachable and positive fashion."
"The workshop demonstrated successfully to myself on how to deal with violence and aggression and was very practical and informative."
"The lecturer was excellent in communicating the course I thought over to the students."
"Conflict specialist trainers Salvas provided a one-day training course, delivered by trainer Jag Sidhu to our Revenue protection staff.– who often face stressful situations when relating to the public – through theoretical and practical exercises, designed to help keep them and passengers conflict-free and safe.
The Salvas course was very practical and the trainer used examples of scenarios from both within and outside the bus industry.
Our staff were very reassured by the course and felt able to deal with a variety of situations even more effectively"
"Having used the services of Salvas before, I knew what they offered in the way of managing conflict training was ideal for my staff and our business. My frontline staff are now better prepared and equipped with the skills and knowledge to deal with the various types of conflict situations that can arise when dealing with members of the public than they were prior to them participating in this training course."
"Salvas have supported the project since its inception in the winter of 2010. We train staff in Managing conflict and Challenging behaviours. Many of the service users have drug, alcohol and mental health issues. We concentrate on developing positive communication along with defusing and calming skills. Given the abusive backgrounds of many of the service users, staff have had to call the Police for assistance over the years. Training inputs have been adapted based on the incident recording and learning from previous violent incidents and this year 2018-19 saw the following reduction in Violent incidents within the Night shelter. Staff, volunteers and partners all reported that the night shelter felt much safer than last year. Statistics provided by Police Scotland confirmed this with a 53% reduction in reported crime. Common assault was down by 88%, and there was a 73% reduction in breach of the peace incidents."
"The hotel venue offered vulnerable guests an en-suite room 24/7 and staff were trained in safety. Salvas worked with the management and staff of the centre in creating a blended learning training programme to equip staff to safely manage and respond to behaviours of concern should they occur in the hotel. Staff undertook e-learning in Personal safety and Safer De-escalation alongside a face to face practical skills workshop to help them safely approach and manage difficult situations including conducting care and welfare room checks."