This eLearning course is designed for frontline staff who may encounter conflict or violence and aggressive situations in their work.
It is ideal for staff working in Local authority, Housing services, Pharmacies, GP Practices, Homeless support, Addiction services, Community Link workers, Libraries, Transport services, Hotels, Licensed retail, Theatres, Sports centers, Further Education Colleges, Roadwork maintenance, Community safety services.
It has six modules and an estimated completion time of 2 hours and 15 minutes; however, this will vary for each learner.
Each module can be completed individually
The two parts to this course map directly to Salvas / Maybo accredited – Conflict management, Personal safety, and Safer de-escalation programmes and can be undertaken as part of a blended learning programme.
These modules are for people who regularly interact with customers or members of the public in their role. Each module can be completed individually.
These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.