This eLearning course is designed for public facing frontline staff who may encounter conflict, verbal and physical abuse and aggression in their day-to-day work.
There is an additional module for staff who are Lone workers or work by themselves or without close or direct supervision in premises or out and about in the community.
The contents of the eLearning can form part of a blended approach to learning as they map to Maybo accredited programmes and Salvas programmes – Personal safety, Conflict management and Safer De-escalation
It has seven modules and an estimated completion time of 2 hours 10 minutes; however, this will vary for each learner.
Each module can be completed individually at a time and place suitable for the learner.
Combined, these three eLearning modules map to the Preventing Conflict and Reducing Risk training module.
These modules explore de-escalation and defusing strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety.
Each module can be completed individually. Combined, these three eLearning modules map to the Safer De-escalation training module.
This module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
Completing and passing this e learning course you will attain a Salvas / Maybo eLearning certificate
Customers reviews