This eLearning course is designed for frontline staff who may encounter complex behaviours in their work with service users.
It is ideal for staff working in Housing services, Pharmacies, GP Practices, Homeless support, Addiction services, Community Link workers,
It has six modules and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner.
The two parts to this course map directly to Salvas / Maybo accredited programmes covering Personal safety Conflict management and Safer de-escalation and can be undertaken as part of a blended learning programme.
The first three modules explore positive and proactive approaches to managing behaviours of concern based on respect for the individual and an understanding of their needs. Each module can be completed individually. Combined, these three eLearning modules map to Maybo’s certified classroom module ‘Positive Approaches to Behaviour’.
These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety. Combined, these three eLearning modules map to Maybo’s certified classroom module ‘Safer De-escalation’.
Completing and passing this e learning course you will attain a Salvas / Maybo eLearning certificate