Positive Approaches to Behaviour and Safer De-escalation


Do your staff encounter people with complex behaviours in their work?
E-learning can be part of a blended approach to helping them learn new skills.

6 Modules

This eLearning course is designed for frontline staff who may encounter complex behaviours in their work with service users.

It is ideal for staff working in Housing services, Pharmacies, GP Practices, Homeless support, Addiction services, Community Link workers,

It has six modules and an estimated completion time of 2 hours and 15 minutes, but this will vary for each learner.

The two parts to this course map directly to Salvas / Maybo accredited programmes covering Personal safety Conflict management and Safer de-escalation and can be undertaken as part of a blended learning programme.

Positive approaches to Behaviour and Safer De-escalation - 6 Modules

Part One | Positive Approaches to Behaviour (1h 20m)

The first three modules explore positive and proactive approaches to managing behaviours of concern based on respect for the individual and an understanding of their needs. Each module can be completed individually. Combined, these three eLearning modules map to Maybo’s certified classroom module ‘Positive Approaches to Behaviour’.

Module 1 | Risks, Rights and Responsibilities | 30 minutes

  • Defining behaviours of concern
  • Planning to reduce risks and vulnerabilities
  • Rights and responsibilities

Module 2 | Understanding Human Behaviour | 30 minutes

  • Common causes of risk behaviours
  • Instinctive reactions to emotional or threatening situations
  • Potential triggers in self and others
  • Levels of escalation

Module 3 | Positive Interactions and Choices | 20 minutes

  • Meeting people’s needs and expectations
  • Influencing positive outcomes
  • Overcoming barriers to communication

Part Two | Safer De-escalation (55m)

These modules explore de-escalation strategies to resolve a difficult situation and achieve a positive and safer outcome while maintaining personal safety. Combined, these three eLearning modules map to Maybo’s certified classroom module ‘Safer De-escalation’.

Module 4 | Dynamic Risk Assessment and Decision Making | 20 minutes

  • Maybo SAFER model
  • Risk identification
  • Informed decision-making

Module 5 | Skills Preventing Escalation | 20 minutes

  • Positive, non-aggressive approaches
  • Safer positioning and teamworking skills
  • Strategies to defuse, calm and resolve

Module 6 | Personal Safety and Post-incident | 15 minutes

  • Responding to behaviours of concern
  • Heightened risk indicators
  • Exit strategies in higher-risk situations
  • Post-event impact and responsibilities

Certificate of Completion

Completing and passing this e learning course you will attain a Salvas / Maybo eLearning certificate

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