1 in 8 workers in the UK face Verbal abuse,Threats or Physical attack in their workplace
A recent TUC report in 2016 showed that one in eight workers reported conflict situations which led to them suffering verbal and physical abuse in their place of work.
Who faces this type of risk?
NHS , teaching and retail staff were particularly hit by workplace violence. 22% of health workers surveyed had experienced violence at work, with one in eight teachers and support staff witnessing verbal and physical abuse. The recent Scottish Grocers Federation 2017 Crime report reported that 92% of members were affected by violence especially when refusing to serve alcohol to underage people and those under the influence of alcohol or drugs. In fact any worker who has to deal with the public has a good chance of facing someone who may be
- Emotionally upset
Especially at risk of conflict involving abuse and attack are staff who work or interact with difficult people
- Under the influence of Alcohol,Drugs or other substances
- With mental health problems
- Breaking the law
- Suffering from a Clinical condition which affects their behaviour
What can I do to safely deal with these types of people and situations?
Salvas Learning are flexible to the needs of our customers and offer a variety of courses and training which always puts the client’s needs at the forefront.
All of our accredited training courses are designed in conjunction with fellow market leaders Maybo Ltd, who are our key training partner in the UK.
Our most popular training courses to ensure staff learn simple and easy skills to manage difficult situations are :
- One day Personal safety and Conflict management programme
- Half day Personal safety and Conflict management awareness workshop
- One day combined Personal safety,Managing conflict and Assault avoidance physical intervention skills course
For Care sector staff required to safely deal with conflict and challenging behaviours, we provide a range of Maybo Physical intervention programmes, all of which are accredited thro’ the British Institute of Learning Disabilities (BILD).
And what about the variety of training offered?