Managing People Who Manage Conflict Training Course
The Salvas ‘Managing People Who Manage Conflict’ half-day workshop has been designed to inform and empower managers and team leaders responsible for supporting staff and reducing their risk of severe verbal and physical abuse.
Our engaging, half-day workshop uses interactive small-group exercises to empower managers to positively support their staff and create a confident, calm atmosphere where they can thrive within your business.
Half-day on-site workshop
- Responsibilities in context, managing violence or aggression
- Creating an effective strategy to effectively manage risk
- Impact and effects of work-related violence on staff
- Managing a traumatic incident or work-related violence
- Reviewing and learning from incidents
- How to positively support staff after a traumatic incident at work
- Helping staff to return to work and ensure their wellbeing
Why Choose SALVAS Workplace Personal Safety, Conflict Management and Safer De-escalation Training Courses
SALVAS courses have benefitted a wide variety of workers, including bus revenue protection staff, community wardens, housing staff, education staff in schools and colleges, and health service providers, all of whom are subject to a range of workplace abuse and violence on a daily basis.
We include specific scenarios and case studies in our training entirely around the issues your staff face in their role. These could include Lone and remote working safely, visiting people in their homes, approaching people and vehicles, working with children and teenagers, and people with mental health or addiction issues.
After experiencing our training and support, all said that they were better informed, more confident when dealing with such situations, and less stressed at work as they felt ready and able to deal with what can be, without effective training, a real threat to staff satisfaction and safety with their working environment.
Workplace violence is a sad fact of life in an increasingly stressed world, but effectively trained staff and management are the key to de-escalating it before it starts. SALVAS can help.
As part of a step-change in training delivery, our E-learning modules can provide the complete answer for developing your staff’s confidence in safely managing or resolving conflict.
It can be used to increase the awareness of conflict throughout the entire workforce and help you with staff induction, teach basic information and refresh knowledge at work or from home.
They can learn online at a time and place that is suitable for the individual.
As part of a blended learning approach learners who use e-learning to pre-load core knowledge, can free time to be spent on practical skills’ practice
SALVAS offer eLearning courses designed for frontline staff who may encounter conflict situations in the course of their work.
The e Learning modules are interactive and have a completion time of about 2.5 hours.
Human beings learn by watching, listening and doing.
Research shows that by combining training delivery methods you can make learning more meaningful for people.
During the Covid 19 pandemic, when face to face workshops was severely curtailed, SALVAS worked with Glasgow Overnight Welcome Centre to prepare staff to support and manage homeless guests many of whom had suffered emotional trauma and who had mental health and addiction problems.
Staff undertook a 2.5 hours of Positive Approaches to Behaviour and Safer De-Escalation e-learning programme covering positive and proactive approaches to managing different types of conflict based on respect for their centre guests and an understanding of their needs.
What people say about SALVAS
“Having identified that 77% of our Operatives had experienced verbal abuse at the hands of South West Scotland’s drivers, and 17% had experienced actual physical abuse, it was important that we equipped them with the correct training to identify potential conflict at the earliest of stages, to understand it and properly manage such issues. This training has already helped many of our workers and we will look to have all of our customer-facing teams trained to such similar high standards.”
"Tailored to our needs and rated as the best they’ve ever had by many of our City Wardens."
‘Was well executed, thoroughly fascinating and helpful, and has helped taught me the proper way to deal with people. It has also gotten me thinking about my own body language so that I present myself to colleagues and customers in a more approachable and positive fashion."
"The workshop demonstrated successfully to myself on how to deal with violence and aggression and was very practical and informative."
"The lecturer was excellent in communicating the course I thought over to the students."
"Conflict specialist trainers Salvas provided a one-day training course, delivered by trainer Jag Sidhu to our Revenue protection staff.– who often face stressful situations when relating to the public – through theoretical and practical exercises, designed to help keep them and passengers conflict-free and safe.
The Salvas course was very practical and the trainer used examples of scenarios from both within and outside the bus industry.
Our staff were very reassured by the course and felt able to deal with a variety of situations even more effectively"
"Having used the services of Salvas before, I knew what they offered in the way of managing conflict training was ideal for my staff and our business. My frontline staff are now better prepared and equipped with the skills and knowledge to deal with the various types of conflict situations that can arise when dealing with members of the public than they were prior to them participating in this training course."
"Salvas have supported the project since its inception in the winter of 2010. We train staff in Managing conflict and Challenging behaviours. Many of the service users have drug, alcohol and mental health issues. We concentrate on developing positive communication along with defusing and calming skills. Given the abusive backgrounds of many of the service users, staff have had to call the Police for assistance over the years. Training inputs have been adapted based on the incident recording and learning from previous violent incidents and this year 2018-19 saw the following reduction in Violent incidents within the Night shelter. Staff, volunteers and partners all reported that the night shelter felt much safer than last year. Statistics provided by Police Scotland confirmed this with a 53% reduction in reported crime. Common assault was down by 88%, and there was a 73% reduction in breach of the peace incidents."
"The hotel venue offered vulnerable guests an en-suite room 24/7 and staff were trained in safety. Salvas worked with the management and staff of the centre in creating a blended learning training programme to equip staff to safely manage and respond to behaviours of concern should they occur in the hotel. Staff undertook e-learning in Personal safety and Safer De-escalation alongside a face to face practical skills workshop to help them safely approach and manage difficult situations including conducting care and welfare room checks."